Question 1

Do you monitor flight arrivals?

Accepted Answer

Yes. We track flight arrivals where details are provided, ensuring your collection time is adjusted accordingly. Your journey remains seamless, even if your flight schedule changes.

Question 2

What happens if you need to cancel your booking?

Accepted Answer

Cancellations are handled under our terms and conditions. Charges may apply depending on how much notice you give.

Question 3

Are your fares fixed at the time of booking?

Accepted Answer

Yes. You get clear pricing when you book, so you know what to expect. There are no hidden fees.

Question 4

Are your drivers fully licenced, insured and DBS checked?

Accepted Answer

Absolutely. All Ucabs drivers are fully licensed, insured, and vetted with an enhanced DBS check so you can be sure we are committed to delivering a safe, professional, discreet, and reliable service.

Question 5

Can you meet you in the airport arrivals area?

Accepted Answer

Yes. You can request a meet and greet service. Your driver meets you in arrivals with clear identification.

Question 6

Is waiting time included?

Accepted Answer

A standard waiting period is included for airport collections. Extended waiting time may be subject to additional charges in line with our terms.

Question 7

How do you send booking confirmation?

Accepted Answer

Once your booking is confirmed, you receive your journey details, pickup time, agreed arrangements, and booking reference. We send this to your preferred contact method.

Question 8

Do you operate 24 hours a day?

Accepted Answer

All journeys are pre-booked in advance, allowing us to provide reliable service at the time agreed — including early morning and late-night airport transfers.

Frequently asked questions