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Ucabs

PRIVACY POLICY

Ucabs Private Hire

Version 02-2026

Last updated: February 2026

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Ucabs Private Hire ("we", "us", "our") is commited to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our srvices or website, you agree to the practices described in this Policy.

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1. Who We Are (Data Controller)

Ucabs Private Hire is the data controller responsible for your personal data.

  • Business Name: Ucabs Private Hire

  • Registered Address: 43 Harrow Road, West bridgford. Nottingham. NG27DW.

  • Email: info@ucabs.co.uk

  • Telephone: +44 (0) 7459105565.

If you have any questions about this Privacy Policy, or your data, please contact us using the details above.​

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2. What Personal Data We Collect.

We may collect and process the following personal data:

2.1 Information You Provide Us

  • Full Name

  • Contact telephone number

  • Email Address

  • Pick-Up and Drop-Off address

  • Booking details (Date, Time, Passenger Numbers)

  • Payment Details (Processed securely via payment providers)

  • Special requirements (e.g., wheelchair access)

2.2 Information Collected Automatically​

  • IP address (when using our website)

  • Website usage data (via cookies. if applicable)

2.3 Sensitive Data​

We don not intentionally collect special category data unless voluntarily provided (e.g., mobility requirements). Any such data is processed only for the purpose of delivering our service.

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3. How We Use Your Data

We use your data to:

  • Process and Manage Bookings

  • Provide taxi services

  • Communicate booking confirmations and updates

  • Process payments

  • Respond to enquiries or complaints

  • Improve our services

  • Comply with legal obligations

We will only use your data for the purpose for which it was collected.​

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4. Lawful Basis For Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity - To fulfil your booking and provide our services

  • Legal obligation - To comply with tax, licensing, and regulatory requirements

  • Legitimate interest - To manage and improve our  business operations

  • Consent - Where required (e.g., marketing communications)

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5. Sharing Your Information

We may share your personal data with:

  • Our drivers (for the purpose of fulfilling your booking)

  • Payment processing providers

  • Accountants or professional advisors

  • Regulatory authorities or law enforcement where required by law

We Do Not Sell, Rent, or Trade your personal data to third parties.​

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6.Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes or enforce agreements

Booking and financial records are typically retained for up to 6 years to comply with UK tax laws.​

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7. Data Security

We take appropriate technical and organisational measures to protect you personal data against:

  • Unauthorised access

  • Loss or Theft

  • Misuse

  • Alteration or disclosure

Payment details are processed securely through third-party providers and are not stored by us unless required for lawful business purpose,.​

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8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Request transfer of your data (data portability)

  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details above. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information​ Commissioner's Office (ICO)

We encourage you to contact us first so we can resolve any concerns.​

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10. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings. For more information and details, please see our cookie policy (if applicable).

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11. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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12. Updates to This Policy

We may update this Privacy Policy from time to time. the latest version will always be available on our website. Continued use of our services indicates acceptance of any updates.

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