TERMS & CONDITIONS

TERMS AND CONDITIONS OF SERVICE
Version 02-2025
These Terms and Conditions constitute the entire agreement (“Agreement”) between you (“Customer”, “you”, “your”) and Ucabs Private Hire (“Company”, “we”, “us”, “our”) concerning the provision of our private hire taxi services (“Service”).
By completing a booking form or using our Service, you confirm that you have read, understood, and agreed to be bound by these Terms.

1. BOOKINGS
1.1 You must allow sufficient time when booking for the journey and for potential delays caused by traffic, road conditions, or adverse weather. We shall not be liable for any delay arising from your failure to allow adequate time.

1.2 We cannot guarantee the carriage of excessive luggage or additional passengers if a suitable vehicle has not been requested at the time of booking.

1.3 All children, regardless of age, count as individual passengers.

1.4 If transportation of a folding wheelchair is required, this must be specified at the time of booking.

1.5 A booking is only confirmed once you receive confirmation by text or email. If confirmation is not received, you must contact us promptly. Do not assume the booking is confirmed without written confirmation.

1.6 Drivers will wait for a maximum of 10 minutes after the scheduled pick-up time (unless otherwise agreed). After this period, it is at the driver’s discretion whether to continue waiting and apply reasonable additional waiting charges or to cancel the booking. Where a booking is cancelled due to the Customer not being ready, no refund will be issued.

2. PRICES AND PAYMENT
2.1 Quotations are based on the information provided at the time of booking. We reserve the right to amend a quotation if there are changes to passenger numbers, dates, times, locations, or other booking details.

2.2 Airport and Cruise Transfers:
Quotations include 40 minutes of waiting time after the scheduled booking time and car park charges unless otherwise stated. After the initial 40 minutes, waiting time will be charged at £20 per hour (or part thereof). We will endeavour to check for flight delays but there will be instances where flights are not listed under their original I.D. due to replacement aircraft being used due to technical faults.

2.3 Bookings originating outside Nottinghamshire may require a deposit in advance.

2.4 It is your responsibility to check booking confirmations carefully and notify us immediately of any errors. We are not liable for delays or costs resulting from incorrect information provided by you.

2.5 Payment may be made by credit card, debit card, bank transfer, or cash. Drivers may request upfront payment where card signal reliability is limited.

2.6 As we are based in Nottingham, journeys not travelling to or from Nottingham may include a relative surcharge for empty vehicle mileage.

3. THE SERVICE
3.1 Smoking and vaping are strictly prohibited in all vehicles. Consumption of food or drink is permitted only at the driver’s discretion.

3.2 A minimum charge of £100 will apply for professional cleaning if a vehicle is heavily soiled by any passenger. The person making the booking is responsible for the conduct of all passengers.

3.3 Children must be restrained in accordance with UK law, appropriate to their age, height, and weight. We can provide car booster seats in some cases but Parents or guardians remain responsible for providing and fitting suitable child seats of their own if ours are not suitable. Drivers may retain and store child seats for return journeys where applicable in needed.

3.4 We will not carry more passengers than permitted under licensing or insurance regulations.

3.5 If more passengers attend than originally booked, the driver is not obliged to carry them. If the journey cannot proceed for this reason, no refund will be issued.

4. CANCELLATIONS AND REFUNDS
4.1 Cancellations must be made as soon as possible.

4.2 Full Refund:
Where payment has been made via bank transfer or cash, a full refund will be issued if cancellation occurs at least 48 hours before the scheduled booking date.

4.3 Partial Refund (Card Payments):
Where payment has been made via card using a payment link, a 95% refund will be issued if cancellation occurs at least 48 hours before the scheduled booking date. The 5% deduction reflects non-refundable processing fees.

4.4 Late Cancellation:
If cancellation occurs less than 48 hours before the scheduled booking date, no refund will be issued, including same-day bookings

4.5 En-Route Cancellation:
If a booking is cancelled after the driver has commenced travel to the pick-up location, the full fare will be payable.

4.6 No Show:
If the Customer fails to attend the agreed pick-up location, the booking will be treated as a no-show and no refund will be issued.

5. LIABILITY
5.1 We shall not be liable for delays caused by weather, traffic, road conditions, or other circumstances beyond our reasonable control.

5.2 We are not liable for missed flights, trains, appointments, loss of profits, business losses, or indirect or consequential losses.
All luggage and personal belongings are carried at the Customer’s own risk.

5.4 If a vehicle breaks down, we will endeavour to arrange an alternative vehicle as soon as reasonably practicable.

5.5 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under applicable law.

6. PASSENGER CONDUCT AND TERMINATION
6.1 We operate a zero-tolerance policy towards abusive, threatening, violent, or inappropriate behaviour toward staff or drivers.

6.2 We reserve the right to terminate a booking immediately if a driver or vehicle is placed at risk. No refund will be issued if a journey is terminated due to passenger conduct.

6.3 The Customer agrees to indemnify the Company against any losses, damages, or expenses arising from the acts or omissions of any passenger within their booking.

7. FORCE MAJEURE
We may cancel services due to emergencies, fuel shortages, extreme weather, vehicle breakdown, or other circumstances beyond our control. Refunds will be issued in accordance with Section 4.

8. DATA PROTECTION
We process personal data in accordance with applicable UK data protection legislation. Please refer to our Privacy Policy for further details.

9. LEGAL PROTECTION AND PROSECUTION
9.1 We reserve the right to pursue legal action for damage, theft, abuse, or unlawful conduct directed at our vehicles, premises, or staff.

9.2 Fare evasion (leaving without payment) may be prosecuted under Section 3 of the Theft Act 1978.

9.3 Knowingly obtaining taxi services without intent or ability to pay may be prosecuted under Section 11 of the Fraud Act 2006.

10. MISCELLANEOUS
10.1 We may subcontract our obligations under this Agreement where necessary.

10.2 We reserve the right to amend these Terms at any time. The version applicable at the time of booking shall apply.

10.3 This Agreement represents the entire agreement between the parties. In the event of any discrepancy between a quotation and these Terms, these Terms shall prevail.

10.4 Nothing in this Agreement confers rights upon any third party under the Contracts (Rights of Third Parties) Act 1999.

11. GOVERNING LAW AND DISPUTES
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.